EasyWorship

Support

General Questions

What’s new in EasyWorship 2009?

New to EasyWorship 2009 is Display Foldback, Video Jockey mode, web integration for scheduling websites and full screen YouTube videos during a presentation, as well as an audio library for scheduled audio playback.

EasyWorship 2009 also provides access to the online media store, which includes integrated downloads so media is automatically placed in the correct library in EasyWorship. Another big update is the redesigned interface, now theme-aware for XP, Vista and Windows 7.

For an overview of new features in EasyWorship 2009, click here.

Can I activate an EasyWorship product key online?

Yes, if you purchased EasyWorship 2009 from a dealer and received a product key, you can activate that key online at easyworship.com/activate. As soon as you activate, we'll email you a thank you letter that includes important registration information. After you've installed EasyWorship and successfully activated your product key, you'll need to register the software using the information from this email in order to turn off the 30 day trial period in EasyWorship.

To register, open EasyWorship, go to Help in the main menu and click on Register Products. In the three open fields, type in your registration information EXACTLY as it appears in the email we sent you. Click the Validate button and you're all done. If you have trouble with registration, please email support@easyworship.com or call us for free phone support at (918) 250-1493 from 9am to 6pm CST, Monday through Friday.

Am I eligible for a free upgrade to EasyWorship 2009?

If you purchased EasyWorship 2007 since January 1 this year, you can upgrade to EasyWorship 2009 for free by following these basic steps:

STEP 1 Go to the EasyWorship 2009 Overview page ...(click here)
STEP 2 Click on the Free Upgrade button.
STEP 3 You'll be prompted to login to your existing web account or create a new account.
STEP 4 Indicate the church name and Serial Number you want to upgrade and click Proceed.
STEP 5 Install EasyWorship 2009 and register it using the new Serial Number you receive via email.

Is a Mac version of EasyWorship being developed?

Yes, we're in full development for the next version of EasyWorship, which will be both PC and Mac compatible. In order to do this, we have multiple in-house development teams working on the PC version and the Mac version along with the integration between them. Each version will be 'native' to its environment, but the user experience will be similar so you can switch back and forth between PC and Mac without having to learn a new product. Files and databases will also be compatible across both platforms.

Currently, you can use EasyWorship with a Mac by working through Boot Camp, which is a free application available through Apple. You can't run EasyWorship simultaneously with your Mac OS, but Boot Camp will allow you to switch from your Mac OS to Windows XP or Vista for running EasyWorship. A release date for the new PC/Mac version has not been announced.

Can I add my own Bibles to EasyWorship?

In order to work properly in the software, EasyWorship Bibles have to be added by our developers in-house. If you don't see a translation you need, you can request it by emailing us at support@easyworship.com. We'll do our best to research the translation and integrate it as soon as we can. However, please be patient with us. The process to integrate a Bible can take some time.

How do I make an image or video the default background for a song?

You can save a video, image, custom color, etc. as the default background for a particular song. Simply right-click on the song in the resource area, choose the option to edit the song in the database and then from the Backgrounds dropdown choose the Fill Effects option. Your selection will be saved on a per-song basis and automatically displayed behind the text the next time you open that song.

Can I play Quicktime files in EasyWorship?

EasyWorship and Windows don’t support Quicktime files natively. However, the K-Lite Codec Pack from codecguide.com will allow you to play most Quicktime files (.mp4, H.264 and many .mov files). Please note that Apple Lossless (RAW or Uncompressed) Audio and Video will not work with EasyWorship using this codec pack. For more information on installing this codec...(read more)

Can I play audio files in EasyWorship 2009?

Yes, there is an Audio tab in the Resource Area in EasyWorship 2009. You can now import audio files and drag & drop to the Schedule like you do other media types. You can also assign a single audio file to multiple lyric or scripture slides.

Does EasyWorship 2009 Support Flash Content?

Yes, EasyWorship 2009 supports flash content. To learn more about playing SWF content in EasyWorship 2009...(read more)

Does EasyWorship support languages other than English?

EasyWorship supports single byte text, so many foreign languges will work in EasyWorship just like English. For example, Spanish, French, Portuguese, German, etc. However, EasyWorship does not fully support two byte text such as Chinese and Japanese. These languages will appear left justified only. Bible translations are available in multiple languages, including Spanish, Portuguese, French, Italian, Norsk, and more. Multi-language support is planned for the next version of EasyWorship.

Is EasyWorship networkable?

Yes, EasyWorship is networkable. EasyWorship 2009 installs your song database into the shared or public documents folder, so accessing the database from another computer is easy. Since the database is already shared, you just need to connect to it from another computer. Be aware that only one person can access the database at a time.

Can I purchase EasyWorship by making a bank deposit from outside the US?

We can Invoice your church. You will need to get a Money Order from your bank (bank check) in US funds. The Money Order needs to be made out to Softouch Development, Inc. and mailed to the following:

Softouch Development, Inc.
ATTN: Accounting
8025 E. 63rd Pl., Ste. 255
Tulsa, OK 74133

When your church is invoiced, we will issue a temporary serial number so that you are able to use the program while the payment is in process. Once we process your payment, you will be issued a permanent serial number for EasyWorship.

What is CCLI?

Christian Copyright Licensing International licenses your church to display songs and gives you a license number to display on your lyric slides. CCLI organizes contracts and copyright information for all the different artists and labels and takes care of the royalties so you don't have to. To edit the appearance of your CCLI license number in your lyric slides, go to the Live menu item in EasyWorship, select Options and then go to the Copyrights tab. At the bottom of the window is a field for License Info. Type your CCLI license number once and it will appear automatically in each song that is copyrighted. Within the Copyrights tab, you can also edit the location, text, color, height and weight of this number.

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