EasyWorship’s online store lets you choose between two different file formats when purchasing downloadable media: WMV or MP4. WMV is the preferred format for playback in EasyWorship, however, the MP4 will play in EasyWorship with the proper codec installed. As a general rule, if you’re using a PC, we recommend that you download the WMV format. If you’re on a Mac, we recommend the MP4.

High Definition (HD) and Standard Definition (SD) formats are different in resolution and aspect ratio. HD files are larger, wider and have better picture quality than SD. EasyWorship offers two different HD formats: 1080p and 720. We also offer one SD format, which is typically 720 x 480. If, like most churches, you have an SD projector (XGA or below), go with SD media. However, if you have an HD projector and a computer that meets requirements for playing HD media (see HD System Requirements under Tech Specs), go with HD media.

Once you’ve purchased a downloadable product, you have 30 days to download it. When this time has expired, if you still haven’t downloaded your product, you may request an extension using the Report a Problem button in the My Downloads section of your account.

Because of the nature of digital media, no refunds can be given for digital media that has been successfully purchased and downloaded. However, if you purchased the media and were not able to successfully download it, you can request permission to download the media again at a designated web location. To request permission to re-download purchased media, please email us at orders@easyworship.com or call +1 (918) 250-1493. If, after attempting to download the media again, you still cannot download the purchased media, we will provide a refund.